 | | How do your customers perceive the service that you provide? | | | | | | What do your customers think you could do to improve service? | | | | | | What is important to your customers? | | | | | |
| | | | | | Today the role of the customer service representative has expanded and is more critical than ever in efficiently retaining good customers, selling additional services and gaining new customers. The absolute best guides in making decisions about customer service management are the customers themselves. | | | | | |
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| | What is a Service Insight System? |
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| | A Service Insight System is a survey and reporting tool that provides
support center representatives, managers, and executives with timely and ongoing customer perceptions
of service. These customers' perceptions are then used by the Support Center to make decisions and
provide direction for individual service representatives and the entire organization. |
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